The consumer behavior has evolved radically over decades. Be it for food, clothing or legal services. In the age of internet and online websites like amazon, ebay, etc where everything is available online, consumers have set higher bars of expectations. Legal services are no exception to this new trend. People want the best for themselves without leaving their comfort zone. However, the legal industry still has a lot to catch on. Most law firms and lawyers still don’t provide online services where there is complete transparency with the clients whether it be regarding pricing, documents, or their strategies. So, this is what firms could incorporate and keep up with the changing trends. Apart from this new found consumer requirement of online services, there are many other important features or characteristics, a client looks for in a lawyer or a law firm. The first and foremost is trust. People don’t deal with lawyers on a daily basis, so they are not very well info